Terms of Service
HOW DO I REGISTER?
In order to shop on Michele & Hoven official online shop you can either register before you start or when your shopping bag is ready and you start submitting your order.
You can register by going to the “Sign up” section in the right top corner of the online shop.
The details you provide us with will be saved in our database so we can process your order and make it easier for you to make new purchases on the online shop. Also, if you grant us permission, we will email you with updates of the latest news and promotions related to the brand.
Once registration is complete, you will receive a confirmation email welcoming you to Michele & Hoven’s online shop.
DATA SECURITY AND CONFIDENTIALITY
All data provided by customers of www.micheleandhoven.com will be stored in a database owned by Michele Van Oudenhoven (the owner of Michele & Hoven). This data will only be used to process shopping orders, to make browsing and shopping easier and to inform customers about the brand’s activities and latest news by email. Michele & Hoven guarantees that the data provided by its customers will not be shared with any third parties or other companies.
WHICH COUNTRIES CAN I SHIP MY ONLINE ORDER TO?
Your order from our online shop can be shipped to all the world.
For any inquiry you can contact us.
CAN I EDIT THE ITEMS OR DETAILS OF MY ORDER?
If you would like to edit your order once you have submitted and paid for it, you will need to contact us. Changes to the shipping and billing address or item will only be accepted if the order has not started to be knitted.
If you would like to add new items or items that will change the total price of your purchase, you will need to place a new order.
CAN I CANCEL MY ORDER?
Due that we don’t work with stocks and our garments are all hand made for you ; you can cancel your order within 7 days once order has been confirmed and request a refund for the amount you paid.
If the order was shipped, we only accept to refund if the the garment is defective. All our garments are carefully controlled before sending.
WHEN I WILL RECEIVE MY ORDER?
It will take between 30 and 45 days , once order is confirmed
HOW CAN I CONTACT CUSTOMER SERVICES?
If you would like to contact the online shop’s Customer Services, go to the ‘Contact us’ section that can be found at the bottom of the homepage.
HOW DO I SHOP?
Go to your section of interest and choose a category according to the type of item you would like to purchase .
When clicking on the item you would like to purchase you will see their photos in greater detail, a description, composition, care and cleaning tips, price and colors.
Select ‘add to shopping bag’. If you would like to continue shopping, you can continue browsing the different categories. If your order is complete, click on the shopping bag icon in the top corner of the website and begin the checkout process.
Once you’re in your shopping bag, click ‘Continue shopping’ if you would like to add more items to your order or ‘View Cart and Checkout’ to finalize your purchase and proceed with checkout. Here you will also be able to edit the amount of items, their colors, delete them, etc.
If you aren’t logged in when you click ‘Submit order’, you will then be requested to either log in so you can proceed with checkout.
If you have a promotional code, you will be able to use it on the items in your shopping bag. Enter the details and you will see the total amount to be paid with the discount already applied.
Provide your shipping and billing information on the shopping bag page or make sure it’s correct if you have already placed orders with us in the past and your address is set by default. If there are any errors, please edit them. In order to prevent delivery-related issues, we recommend that you provide a phone number which we can use to contact you.
Check out then with your PayPal or Credit card account.
Click ‘Submit order’ to confirm and proceed with payment. You will receive an email with your order details as a confirmation.
HOW DO I CHOOSE MY SIZE?
All our products are designed to fit everyone, but if you have any special requirements you can customize your order by contacting us
HOW CAN I MAKE SURE THAT MY PURCHASE HAS BEEN SUCCESSFUL?
Once you have paid for your order, a confirmation message will appear on the online shop and you will also receive an email with the order details.